The Heat Pump Ready programme supports 35 projects across 2 streams: High-density deployment and Optimised solutions development.

EST MCS heat pump consumer journey

  • Lead organisation: The MCS Service Company
  • Heat Pump Ready grant value: £229,644.00
  • Project partners: Energy Saving Trust Ltd

Project overview

Energy Saving Trust and MCS propose to develop a new consumer journey for heat pumps, guiding consumers from their first engagement through to receiving quotes for installation. The journey will build a technology selection tool based on the existing, tried and tested solution provided through Home Energy Scotland to assess a property’s suitability for a heat pump. This will be linked to an enhanced version of the MCS ‘find a contractor’ tool to allow consumers to request installation quotes from installers. Headlined with the Energy Savings Trust and MCS brands the tool will allow for maximum consumer accessibility.

The project will seek an assessment partner, to increase the accuracy and dependability of the home information data. The intention being to provide multiple installers with sufficient information to quote to 90% accuracy, without the need for several pre-quote site surveys, whilst still complying with MCS standards.